Returns Policy

RETURNS

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All sales are final. If you are unhappy with your hot sauce, we can grant an exchange. In order to qualify for an exchange, an exchange request must be submitted within 30 days of purchase.

Exchanges (if applicable)

If you need to exchange it for the same item, send us an email at info@customheats.com

Shipping

To return your product, please email us at info@customheats.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.